Most TEI brake kits are built to order. The bell and bracket for your kit are machined to your specific vehicle, so please confirm your fitment before you order — use Find Your Kit or ask our team if you're unsure.
Standard (non-custom) items
Uninstalled accessories — brake pads, brake lines, brake fluid, and wheel spacers in their original packaging — may be returned within 15 days of delivery for a refund, less return shipping and a 15% restocking fee.
Items that have been installed, mounted, or removed from the vehicle cannot be returned.
Made-to-order brake kits
Because each kit is machined for a specific vehicle, complete brake kits are not returnable for a change of specification, change of vehicle, or change of mind.
A made-to-order kit can only be returned if it is defective and the defect cannot be resolved by sending replacement or revised parts. In that case, contact us first for a return authorization. Return shipping and any installation costs are the customer's responsibility.
Order changes and cancellations
- Contact us as soon as possible if you need to change your vehicle details or configuration.
- Once production has started, an order cannot be cancelled and specifications cannot be changed.
- Steel-disc kits enter production quickly. Custom carbon-ceramic orders have a longer lead time — see Shipping.
Refunds
Approved refunds are issued to the original payment method once the returned items are received and inspected. Original shipping charges are non-refundable.
Wrong or damaged on arrival
If you receive the wrong item, or the shipment arrives damaged, contact us within 7 days with photos. We cover all shipping costs to correct our error.
Return authorization
Do not ship anything back without a return authorization. Email hello@teibrakes.com with your order number to request an RMA number and the current return address. Returned items without an RMA number cannot be processed.
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